PAY NO SHIPPING AND PICK UP AT OUR PLACE. TO LEARN MORE GO TO ROASTERY PICK-UP
All shipping includes handling charges.
We make every attempt to ship your order 1-2 days from the time we receive it as long as your coffee is available. Since we roast in small batches your coffee might not be available when you order it. In that case we will roast your order and get it out as soon as possible. We ship everything from Zip code 10573. We do not ship Saturdays and Sundays. We will use the contact information you provide with your order so please make sure it is correct.
All of our shipping is via UPS. Any order received after 10am Eastern Time on Friday will be either roasted or shipped on the following Monday. We are also closed during all major holidays (New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas) and any order received just before or during will be processed and/or shipped after.
Please note that WE CAN NOT ship to a PO Box. We will need an actual address to ship your package to. Currently we only ship inside the continental US, however if you are outside of the continental US and would like to purchase Waterfront coffee please contact us and we will do everything we can to facilitate your shipment.
The purchaser is responsible for providing an accurate shipping address. Incomplete or inaccurate addresses are the responsibility of the purchaser. If you do not receive a tracking code within 48hrs of placing your order please contact us as soon as possible. Waterfront Roasters is not responsible for packages once they leave our facility and we do not guarantee arrival times.
We do ship to military bases and APO addresses. If you are having trouble with those particular addresses please contact us and we will get it handled.
CHANGES & CANCELLATIONS
Changes and cancellations to orders must be communicated to us within 24 hours of the original order submission. You may utilize the contact us feature of our site or call us at 914.305.3595. If no one is there to take your call please leave a message with your name, contact phone number and order number.
Since shipping is part of the transaction, but not the product, we can not refund any of the shipping costs. Once products leaves our facility the shipping company is responsible for the package. Any issues with damaged, lost or stolen items must be brought to the attention of the shipping company by the customer and then communicated to us via telephone, email or the contact us section of our site. Waterfront Roasters is not responsible for lost, stolen or damaged items while in the possession of the shipping company but we can help with the claims process. Customers are responsible for the cost to ship any products back to Waterfront for a refund or credit, including any damage incurred while in transit back to us.
FLAT RATE & FREE SHIPPING
HOW TO TRACK YOUR PACKAGE THROUGH OUR SITE:
Through our site: Log in and go to My Account. Find the completed order and click "view." Here you'll see your tracking number and be able to track your package through the UPS site.
UPS shipping times from our location in New York: